Have you already implemented an SAP SCM solution but now are faced with technical system problems, need to add new functionality, or require system advice or remote support? Is your internal IT organization limited or stretched for resources? SCM Solutions offers a complete set of post go-live services to ensure customers are getting the most out of their SAP investment. We provide a unique set of Support & Optimization services that allows your organization to access our highly skilled professionals and remote support consultants.
This service offering allows organizations to protect their existing SAP SCM investment by identifying and resolving the critical system and process issues for maximum system availability. With access to SCM Solutions’ comprehensive knowledge base, proprietary tools, and development, our professionals can assist you with your solution enhancement initiatives.
Our Support & Optimization Services highlights include:
- Remote SCM Functional and Technical Support
- SCM Application Re-Configuration and Customization
- Custom Development (ABAP, Reports, Data Conversion)
- SCM Upgrade Planning and Installation
- SCM Basis and Hardware Infrastructure Consulting
- Help Desk Support
- SCM Application Training
- Flexible contracts, pay-for-use services
Key Benefits
- Maximize system stability and availability for end user satisfaction
- Redeploy internal IT staff to more strategic project initiatives
- Custom tailored services to address a range of post go-live issues
- Continuous support for business or SAP software changes
It is the nature of SAP that steady state will be periodically be interrupted by upgrades, expansions, and projects to more fully leverage the system’s capabilities. Each of these initiatives have demands similar to an implementation project, but on a smaller scale. It can be neither practical nor economical to acquire all the needed resources internally. Learn how SCM Solutions can help you.
